Weld Lbled

FREQUENTLY ASKED QUESTIONS (FAQ)

SHIPPING

Do you offer worldwide shipping?

Currently, we don’t offer official international shipping through our website. However, you can contact us via WhatsApp for a custom shipping quote.

How long will it take to get my order?

Orders within Morocco typically arrive in 1–3 business days, depending on the city and location.

What shipping carriers do you use?

We work with trusted local Moroccan delivery services.

Where is my order?

You will receive a WhatsApp message with your tracking link once your order has been shipped. If you haven’t received it, contact our support team.

PRODUCT

Can I return my product?

Yes, within our return window (see Returns section below).

How can I choose the right size?

Use our Size Guide available on each product page. If you're unsure, contact us and we’ll help you choose.

What do I need to do if I receive a defective product?

Please contact us immediately with photos of the item, and we’ll assist you with a replacement or refund.

ORDERS

What payment methods do you accept?

We accept cash on delivery, and we’re working on integrating digital payment options.

Is it possible to use more than 1 discount code in the same order?

No. Only one discount code can be used per order.

Can I cancel an order?

Yes — if the order hasn’t been shipped yet. Contact us ASAP to request cancellation.

Why didn’t I receive my order confirmation email?

Check your spam or junk folder. Still nothing? Contact us with your name and number so we can verify.

RETURNS & REFUNDS

What is your return policy?

You may return items within 3 days of receiving your order if they are unused and in original condition. Contact us to initiate a return.

Can I return or exchange my order placed in a store through the website?

No. Store purchases must be returned to the physical store.

Can I return or exchange my online order in a physical store?

If we have a physical location, yes — but please contact support first to confirm availability.

What if the item I receive is damaged or defective?

Send us a photo and description within 48 hours of delivery, and we will replace or refund the item.

Additional Information

For any other questions, you can reach us on WhatsApp or through the Contact Us page.

Stay updated with your order status via WhatsApp.
Follow us on Instagram for drop announcements and restocks.