TERMS OF SERVICE

TERMS OF SERVICE

Last updated: [29-07-2025]

Welcome to Weld Lbled. By accessing or purchasing from our website (www.weldlbled.com), you agree to the following terms and conditions. Please read them carefully before placing an order.

🛍 1. PRODUCT INFORMATION

We strive to present all product details clearly and accurately. This includes images, descriptions, and size guides. However:

  • Product photos are for illustrative purposes only; actual colors may vary slightly due to screen settings.

  • Size charts are approximate and may vary by ±2 cm.

  • Product descriptions are based on supplier information.

🔍 2. BEFORE YOU BUY

  • All products are organized by category for easy navigation.

  • Each product page includes details on availability, price, and features.

  • All prices are in MAD (Moroccan Dirham) and include taxes (if applicable).

  • Shipping fees are calculated separately during checkout.

  • Products may be subject to minor updates from the supplier (e.g., slight changes in material or finishing), without affecting quality.

🛒 3. HOW TO ORDER

You can shop as a guest or create an account for a faster experience and exclusive offers.

Steps to purchase:

  1. Add desired items to your cart.

  2. Click on Cart to review your order.

  3. Apply any valid discount codes.

  4. Enter your shipping details.

  5. Confirm your order and choose Cash on Delivery as payment method.

  6. You will receive a confirmation email or message.

💸 4. PAYMENT METHODS

Currently, we support Cash on Delivery (COD) only.

  • You’ll pay the courier upon receiving your package.

  • Please ensure your contact details are accurate to avoid delivery issues.

🚚 5. SHIPPING & DELIVERY

We ship throughout Morocco using trusted courier partners.

Estimated Delivery Time:

Region Delivery Time
Major cities 1–2 business days
Other areas 1–3 business days
Remote regions Up to 4 days

Shipping fees are calculated at checkout based on your location.

📌 Make sure to provide an accurate address and active phone number to ensure smooth delivery.

🔁 6. RETURNS & EXCHANGES

If you're not satisfied with your purchase, you can request a return or size exchange within 48h of delivery.

Conditions:

  • Item must be unused, unwashed, with original tags

  • Return shipping is paid by the customer

  • No returns on discounted, customized, or final-sale items unless defective

How to request:
Contact us via WhatsApp, email, or Instagram with your order number. We'll guide you through the next steps.

🔒 7. PRIVACY & DATA PROTECTION

We value your privacy. The data we collect (name, address, email, phone) is used only to process your orders.

  • We do not share your personal data with third parties, except for delivery purposes.

  • Our website uses secure encryption and trusted platforms to protect your information.

📞 8. CUSTOMER SUPPORT

For any questions or support:

  • Email: wladlblad.info@gmail.com

  • WhatsApp: 0690475473

  • Instagram: @weldlbled.com_

❓ 9. FREQUENTLY ASKED QUESTIONS (FAQ)

Q1: How can I track my order?

Currently, we notify customers via WhatsApp or SMS once the order is confirmed and shipped. If you haven’t received an update, feel free to contact us with your order number.

Q2: What happens if I miss the delivery?

The delivery agent will try to contact you. If unreachable, a second attempt may be scheduled. Please ensure your phone is active and answered during delivery days.

Q3: Can I change my shipping address after placing an order?

If your order hasn’t been shipped yet, yes — contact us ASAP via WhatsApp with your order number and the correct address.

Q4: Do you offer international shipping?

Yes, through manual processing. Contact us via WhatsApp to calculate shipping based on your country.

Q5: Can I return or exchange a product if the size doesn’t fit?

Yes, you can request a size exchange or return within 3 days of receiving your order, as long as the item is unused and in its original condition. You will cover the return shipping fee.

Q6: What if I receive a damaged or incorrect item?

We’re truly sorry! Please contact us within 48 hours of receiving your order. Share photos of the item and packaging — we'll handle it immediately.

Q7: Are items restocked after selling out?

Some popular pieces may be restocked, but many drops are limited editions. Follow us on Instagram @weldlbled.com_ to stay updated on restocks and new arrivals.

Q8: Can I cancel my order?

Orders can only be cancelled if they haven’t been processed or shipped. Contact us as soon as possible if you wish to cancel.